Complaints policy
We aim to give every client an excellent service. If something has gone wrong, please tell us so we can put it right.
We are committed to providing a high-quality legal service to all our clients. If you are unhappy with any part of our service or our bill, please let us know. Making a complaint will not affect how we handle your matter.
How to make a complaint
Please contact the person dealing with your matter first, as they may be able to resolve your concerns quickly. If you would prefer, or if you remain unhappy, contact our complaints team:
- By post: Aman Solicitors Advocates Ltd, 37 Alum Rock Road, Saltley, Birmingham B8 1LR
- By email: info@amansolicitors.co.uk
- By telephone: 0121 328 4455
Please tell us your name, your file reference if you have one, what went wrong and how you would like us to put it right. If you need help making your complaint, for example because of a disability or language need, please tell us and we will make reasonable adjustments.
What will happen next
- We will acknowledge your complaint in writing within 3 working days.
- We will investigate it fully, reviewing your file and speaking to the people involved.
- We may invite you to a meeting or call to discuss your concerns.
- We will send you our final written response within 8 weeks of receiving your complaint. If we need longer, we will tell you why and when you can expect our response.
The Legal Ombudsman
If you are not satisfied with our final response, or we have not resolved your complaint within 8 weeks, you may be able to ask the Legal Ombudsman to look at it. The Legal Ombudsman is free and independent.
You must normally refer your complaint to the Legal Ombudsman within six months of our final response, and no more than one year from the date of the problem, or one year from when you should reasonably have known about it.
- Website: www.legalombudsman.org.uk
- Telephone: 0300 555 0333
- Email: enquiries@legalombudsman.org.uk
- Post: Legal Ombudsman, PO Box 6167, Slough SL1 0EH
The Solicitors Regulation Authority
The Solicitors Regulation Authority (SRA) can help if you are concerned about our behaviour, for example dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability or another characteristic. Find out how to raise a concern at www.sra.org.uk.