We value our clients business and do not wish anyone to have any reason to be unhappy with us. We are confident of providing a high quality service. It is therefore important that clients raise any concerns they may have with us immediately so that we may address them. This will help us to improve our standards.
Our complaints procedure
If clients are dissatisfied with the service received or if they are dissatisfied with regards to a charge on a bill received, they need to first contact the member of staff who is dealing with the matter. Alternatively, they may contact Mr Haroon Majid, the Complaints Handling Director. His email address is email@example.comIf the complaint is in connection with MrMajid or he does not resolve the complaint to the clients satisfaction, we will delegate the handling of the complaint to another Director for investigation. Clients are required to set out as clearly as they can the nature of their complaint or concern and how it has arisen. Please also ensure that their letter states the identity of the person who dealt with the matter and the file reference number.
What will happen next?
Within five working days of receipt of receiving a complaint we will:
If we have asked for further details, we will acknowledge those within three working days of receipt and confirm what will happen next.
Telephone : 0300 555 0333
Overseas: +44 12 245 3050
Minicom: 0300 555 1777
In writing : PO Box 6806, Wolverhampton, WV1 9WJ www.legalombudsman.org.uk
We are allowed eight weeks to complete our response to your complaint, if you are still not satisfied you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period within three years of when you should have reasonably been aware of it).