Terms & conditions
Our standard terms of business for clients.
These terms apply to all work we do for you unless we agree otherwise in writing. They should be read with your client care letter, which sets out the details of your matter, who will deal with it and our fees.
About us
Aman Solicitors Advocates Ltd is a private limited company registered in England and Wales, company number 05924864, registered office 37 Alum Rock Road, Birmingham B8 1LR. We are authorised and regulated by the Solicitors Regulation Authority (SRA number 463037). VAT number 907259415.
Our service
We will act with skill and care, keep you updated on progress, explain what is happening in plain English and tell you about any change in cost. Our office is open Monday to Friday, 9:30am to 5:30pm.
Your responsibilities
- Give us clear, accurate and complete instructions.
- Provide documents and information promptly when we ask.
- Tell us about any changes that may affect your matter.
- Pay our bills on time.
Identity checks
The law requires us to verify the identity of our clients and, in some cases, the source of funds. We may use electronic checks. We cannot start work until these checks are complete.
Fees and payment
We will agree a fixed fee or an estimate with you in writing before we start. All fees are subject to VAT at the current rate. Disbursements such as court and Home Office fees are payable in addition. We may ask for money on account before starting work or before paying disbursements. Bills are payable within 14 days.
Client money
Money we hold for you is kept in our client account. We will never change our bank details by email. Always call us to confirm before sending money.
Ending our instructions
You may end our instructions at any time by writing to us. We may stop acting for you for good reason, for example if you do not pay a bill or give us instructions, with reasonable notice. You will be responsible for fees and disbursements incurred up to that point.
Limitation of liability
We hold professional indemnity insurance in line with SRA requirements. Details of our insurer and the territorial coverage are available on request.
Storage of files
We keep your file for at least 6 years after your matter ends, after which it may be destroyed. Original wills and deeds are stored safely unless you ask us to return them.
Complaints
If you are unhappy with our service, please see our complaints procedure.
Law
These terms are governed by the law of England and Wales.